Before starting the ID verification, we recommend to you activating Mobile ID free of charge

Mobile ID is the most convenient way to sign electronically. It transforms your mobile phone into a «digital pen» using biometrics (maximum security).

Or go to the mobile app store

Scan the QR code to download Mobile ID App


Follow steps within the app to activate Mobile ID


Return to this page to continue ID verification

Important information for customers in Switzerland: If you own a Swiss mobile number, please select either the SIM-based or app-based activation for Mobile ID. For more information, please visit the Mobile ID website:

If you do not wish to activate Mobile ID, you can confirm the identification via password – SMS code method.

Please enter your E-mail address

Note: Once your data is submitted, you can no longer change this information. We need your e-mail address so that we can send you a confirmation with a link. With this link, you can restart the identification process in case of an interruption.

Did you have a problem during the identification process? Contact our support via the following link and be sure to transmit your:

  • mobile number
  • the “Ref-ID” that was sent to you in the email
  • your e-mail address
  • the desired jurisdiction (Switzerland or EU/EEA (eIDAS))

Unfortunately, we cannot process your request without this information. As a support measure and compensation, we can offer you either a free voucher for a video identification in the desired jurisdiction or a refund of the incurred costs. Please also indicate one of these two options in your request. Unfortunately, we cannot offer you any other possibility of processing, we kindly ask you to refrain from telephone inquiries.

Contact support (Please note that your request will be processed from Monday to Friday from 08:00 to 17:00, usually within 24 hours.)

What happens next?


You'll be redirected to our identification partner

We will open a new browser tab so that you can perform your identification with our partner, INTRUM. Please have your mobile phone ready.


You need a valid passport, or an ID card issued in the EU

Download the ID Now App as INTRUM uses the ID Now technology, or continue directly in the browser. During the ID process, you will be asked to scan your ID document and follow the instructions of the Agent.


You'll receive a confirmation SMS

After a successful identification, you will get an SMS to accept the terms and conditions of Swisscom (Schweiz) AG and Swisscom IT Services Finance S.E*, so that you sign afterward.

By clicking on “Submit” and “Start identification”, you agree that Swisscom Trust Services AG may make the data you have provided available to the registration authority Intrum AG (CH-8603 Schwerzenbach) as well as to the trust services of the Swisscom Group for the purpose of identification within the scope of the signature or trust service. The Privacy Statement of Swisscom IT Services Finance S.E. in Vienna, Austria applies for the signature according to EU regulation (eIDAS). The Privacy Statement of Swisscom (Schweiz) AG applies for signatures according to Swiss law (ZertES). The privacy policies of Swisscom Trust Services AG apply to the use of this website.

*Note: The terms and conditions of Swisscom (Switzerland) AG need to be accepted to use advanced signatures according to Swiss law. The terms and conditions of Swisscom IT Services S.E. need to be accepted to use advanced and qualified signatures according to EU regulations.

After completing the form, you will be redirected to Intrum AG.

How to activate the Mobile ID App

Step 1: Scan QR Code with mobile phone camera

Step 2: Add Mobile ID App Account

Step 3: Continue with activation without QR Code

Step 4: Enter mobile number and accept terms of use

Step 5: Enter SMS code

Step 6: Write down the recovery code for safe keeping

Step 7: Mobile ID App Account is set up