Activate Mobile ID


Perform identification


Accept terms of use (on Mobile)

Before starting the ID verification, we recommend to you activating Mobile ID free of charge

Mobile ID is the most convenient way to sign electronically. It transforms your mobile phone into a «digital pen» using biometrics (maximum security).

Or go to the mobile app store

Scan the QR code to download Mobile ID App


Follow steps within the app to activate Mobile ID


Return to this page to continue ID verification

Important information for customers in Switzerland: If you own a Swiss mobile number, please select either the SIM-based or app-based activation for Mobile ID. For more information, please visit the Mobile ID website: https://www.mobileid.ch/en/login

If you do not wish to activate Mobile ID, you can confirm the identification via password – SMS code method.

Please enter your information: family name as printed on your ID document

Attention: do not enter any title in the field family name

Note: Once submitted, this information cannot be changed. We only need your E-Mail address to send you a notification in case of interruptions during ID verification.

Did you have a problem during the identification process? Contact our support via the following link, and be sure to transmit your:

  • mobile number
  • the “Ref-ID” that was sent to you in the email
  • your e-mail address
  • the desired jurisdiction (Switzerland or EU/EEA (eIDAS))

Unfortunately, we cannot process your request without this information. As a support measure and compensation, we can offer you a free voucher for video identification in the desired jurisdiction or refund the incurred costs. Please also indicate one of these two options in your request. Unfortunately, we cannot offer you any other possibility of processing. We kindly ask you to refrain from telephone inquiries.

Contact support

What happens next?

Technical notes: For the successful performance of the video identification, we recommend using the mobile app of identity.tm or the mobile browser directly on your smartphone. Avoid company WLANs and preferably use a mobile network.


You’ll be redirected to our identification partner

We will open a new browser tab to complete your ID verification with identity.TM. Make sure you have a webcam and microphone enabled.


You’ll need your ID or passport to get identified

Make sure you have your ID or Passport ready according to the list of countries.


You’ll receive a confirmation SMS

This SMS will lead you to a website to accept the terms and conditions of Swisscom (Schweiz) AG and Swisscom IT Services Finance S.E. *

By clicking on “Submit” and “Start identification”, the customer agrees that Swisscom may make the submitted data available to the registration authority identity Trust Management AG (identity.TM – 40231 Düsseldorf, Germany) in advance to provide identification within the framework of the signature or trust service. The Privacy Statement of Swisscom IT Services Finance S.E. in Vienna, Austria, applies for signature according to EU regulation (eIDAS). The Privacy Statement of Swisscom (Schweiz) Ltd. applies for signatures according to Swiss law (ZertES). The privacy policies of Swisscom Trust AG apply to the use of this website.

*Note: The terms and conditions of Swisscom (Schweiz) AG need to be accepted to use advanced signatures according to Swiss law. The terms and conditions of Swisscom IT Services Finance S.E. need to be accepted to use advanced and qualified signatures according to EU regulations.

After activating Mobile ID, you can proceed to the next step.

After completing the form, you will be redirected to identity.TM

How to activate the Mobile ID App

Step 1: Scan QR Code with mobile phone camera

Step 2: Add Mobile ID App Account

Step 3: Continue with activation without QR Code

Step 4: Enter mobile number and accept terms of use

Step 5: Enter SMS code

Step 6: Write down the recovery code for safe keeping

Step 7: Mobile ID App Account is set up